Settlements

Settlements are transactions that transfer funds from platform accounts to merchant wallets. This guide explains how to view and understand settlements.

What Are Settlements?

Settlements complete the payment cycle by:

• Moving funds from platform custody to merchant wallets
• Executing after payments are confirmed
• Deducting applicable fees
• Recording on the blockchain

Accessing Settlements

1. Click Settlements in the sidebar under the Ops section
2. The settlements list displays all settlement transactions

Understanding the Settlements Grid

Settlement Statuses

Filtering Settlements

By Status

1. Click the Status column filter
2. Select one or more statuses
3. Click Apply

By Organization

1. Click the Organization column filter
2. Select or search for a merchant
3. Click Apply

By Date Range

1. Click the Created column filter
2. Select a date range
3. Click Apply

By Currency

1. Click the Currency column filter
2. Select the currency
3. Click Apply

Viewing Settlement Details

Click on any settlement to see complete details:

Settlement Information

Amount Details

Destination

Blockchain Details

Click the Transaction Hash to view on a blockchain explorer.

Settlement Lifecycle

Payment Completed → Settlement Pending → Processing → Completed
                                             ↓
                                          Failed (retry may occur)

Common Tasks

Finding Settlements for a Payment

1. Note the Payment ID
2. Go to Settlements
3. Filter by Payment ID (use search or column filter)

Or:

1. Open the payment detail view
2. Look for settlement information in the payment details

Checking Settlement Status

1. Find the settlement in the list
2. Check the Status column
3. Click for details if needed

Viewing Transaction on Blockchain

1. Open the settlement details
2. Find the Transaction Hash
3. Click to open in blockchain explorer
4. Verify the on-chain transaction

Finding Delayed Settlements

1. Go to Settlements
2. Filter by Status = "Pending" or "Processing"
3. Sort by Created ascending
4. Review settlements that have been pending longest

Failed Settlements

When a settlement fails:

1. Check the failure reason — Available in settlement details
2. Common causes:
   • Insufficient gas/network fees
   • Invalid destination address
   • Network congestion
   • Technical issues
3. Resolution — Failed settlements typically retry automatically
4. Escalation — Contact support if failures persist

Permissions

Related Topics

• Balances — Account balances
• Payments — Payment transactions
• Merchants — Merchant accounts