Balances

The Balances section provides visibility into all account balances across the platform. This guide explains how to view and understand balance information.

Accessing Balances

1. Click Balances in the sidebar under the Ops section
2. The balances list displays all accounts with their current balances

Understanding the Balances Grid

Balance Types

Ledger Balance

The internal accounting balance that tracks:

• Incoming payments
• Outgoing settlements
• Fees and adjustments
• Expected balance based on transactions

On-Chain Balance

The actual balance on the blockchain:

• Verified from blockchain data
• May differ from ledger during processing
• Represents actual funds available

Locked Balance

Funds that are reserved:

• Pending settlements awaiting execution
• Funds in transit
• Reserved for specific operations

Available Balance

Calculated as: Ledger Balance - Locked Balance

This represents funds available for new operations.

Filtering Balances

By Organization

1. Click the Organization filter dropdown at the top
2. Select one or more organizations
3. The list updates to show only their balances

By Currency

1. Click the Currency column filter
2. Select the currency (USDT, USDC, ETH, etc.)
3. Click Apply

By Network

1. Click the Network column filter
2. Select the blockchain network
3. Click Apply

Viewing Balance Details

Click on any balance row to see detailed information:

• Balance history
• Lock details
• Movement history
• Account information

See Balance Details for more information.

Balance Discrepancies

Sometimes ledger and on-chain balances may differ:

📘

Note

Small temporary discrepancies are normal during active processing. Persistent differences should be reported for investigation.

Organization Filter

The organization dropdown at the top allows quick filtering:

1. Click the organization filter
2. Search or select organizations
3. Multiple organizations can be selected
4. The entire view filters to selected organizations

Refreshing Data

Balances are updated regularly. To see the latest:

• Note the "Updated" timestamp for each balance
• Navigate away and return to refresh
• Use the refresh button if available

Common Tasks

Checking a Merchant's Balances

1. Go to Balances
2. Filter by the merchant's organization
3. Review all balances for that merchant

Finding a Specific Account

1. If you have the account address, use global search
2. Or filter by organization and then look for the account

Identifying Low Balances

1. Sort by Ledger Balance ascending
2. Review accounts with low or zero balances
3. Check if there are pending settlements or issues

Permissions

Related Topics

• Balance Details — Locks and movements
• Settlements — Settlement transactions
• Proxy Wallets — Wallet management