Payment Details

The payment detail view provides comprehensive information about a single payment, including transaction details, customer information, and related records.

Accessing Payment Details

Navigate to the Payments list
Click on any payment row
The payment detail panel opens

Detail View Sections

Payment Information

The top section displays core payment information:

Field	Description
Payment ID	Unique identifier (click to copy)
Status	Current payment status
Created	When the payment was created
Updated	When the payment was last modified

Amount Details

Field	Description
Requested Amount	The amount the merchant requested
Paid Amount	The actual amount received from the customer
Fee	Transaction fees deducted
Net Amount	Amount after fees
Currency	The payment currency

📘
Note
If the paid amount differs from the requested amount, this may indicate an underpayment or overpayment situation. See Payment Doctor for resolution options.

Merchant Information

Field	Description
Merchant Name	Name of the receiving merchant
Organization ID	Merchant's unique identifier (click to view merchant)

Customer Information

Field	Description
Customer Email	Customer's email address
Customer Name	Customer's name (if provided)
Customer ID	Unique customer identifier (click to view customer)
Wallet Address	Customer's sending wallet address

Blockchain Details

Field	Description
Network	The blockchain network (e.g., Ethereum, Polygon)
Token	The cryptocurrency token used
Transaction Hash	Blockchain transaction ID (click to view on explorer)
Payment Address	The address where funds were received

Settlement Information

Field	Description
Settlement Status	Status of the settlement to merchant
Settlement Address	Merchant's receiving wallet
Settlement Amount	Amount settled to merchant

Viewing Linked Records

Crypto Transactions

To view the blockchain transactions associated with this payment:

Scroll to the Crypto Transactions section
Each transaction shows:
- Transaction hash
- Amount
- Confirmations
- Status

Click a transaction hash to open it in the blockchain explorer.

Related Payments

If this payment is part of a subscription or recurring billing:

Scroll to the Related Payments section
View linked invoices or subscription payments

Available Actions

Depending on the payment status and your permissions, you may see action buttons:

Action	When Available	Description
Approve	Requires Action status	Approve the payment to proceed
Reject	Requires Action status	Reject and fail the payment
Cancel	Before completion	Cancel the payment
Refund	After Succeeded	Initiate a refund
Doctor	Various issues	Open the Payment Doctor

See the following guides for action details:

Reviewing Payments — Approve/Reject/Cancel
Payment Doctor — Resolve payment issues

Viewing Payment History

Click the History tab to see the complete event timeline for this payment. See Payment History for details.

Copying Information

To copy values from the detail view:

Click on any ID field (Payment ID, Transaction Hash, etc.)
The value is copied to your clipboard
A confirmation message appears

Navigating from Details

From the payment detail view, you can navigate to related records:

Click the Merchant name or ID to view merchant details
Click the Customer email or ID to view customer details
Click a Transaction Hash to view on blockchain explorer

Closing the Detail View

To return to the payments list:

Click the X button in the corner of the detail panel
Or click outside the detail panel
Or press the Esc key