Merchant Profile

The merchant profile contains essential business information and configuration settings. This guide explains the profile fields and how to update them.

Accessing Merchant Profile

1. Navigate to the Merchants list
2. Click on a merchant to open the detail view
3. The Details tab displays the merchant's information

Profile Information

Business Details

Contact Information

Technical Configuration

Status Information

Updating Merchant Profile

To update profile information:

1. Open the merchant detail view
2. Click the Edit button
3. Modify the desired fields
4. Click Save

📘

Note

Changes are logged in the audit trail with your user ID and timestamp.

Webhook Configuration

Merchants receive payment notifications via webhooks. To update:

1. Open the merchant profile
2. Locate the Webhook URL field
3. Enter the new webhook endpoint URL
4. Save the changes

⚠️

Warning

Changing the webhook URL affects where payment notifications are sent. Verify the new URL is correct before saving.

Suspending a Merchant

To suspend a merchant account:

1. Open the merchant detail view
2. Click the Suspend button
3. Enter a reason for suspension
4. Click Confirm

Effects of suspension:

• All payment links become inactive
• New payments cannot be initiated
• Existing transactions continue processing

Unsuspending a Merchant

To reactivate a suspended merchant:

1. Open the suspended merchant's detail view
2. Click the Unsuspend button
3. Enter a reason for unsuspension
4. Click Confirm

The merchant returns to Active status.

Audit Trail

All profile changes are recorded:

• Who made the change
• When the change was made
• What was changed
• Suspension/unsuspension reasons

View the audit trail in the merchant's History tab.

Permissions

Best Practices

Before Making Changes

1. Verify you have the correct merchant
2. Understand the impact of your changes
3. Document the reason for changes

For Webhook Updates

1. Verify the new URL is accessible
2. Coordinate with the merchant's technical team
3. Monitor for webhook delivery issues after the change

For Suspensions

1. Document the reason clearly
2. Notify relevant stakeholders
3. Follow up on resolution path

Related Topics

• Viewing Merchants — Finding merchant accounts
• Feature Flags — Managing enabled features
• Fee Configuration — Setting transaction fees